Cancellation and Refund Policy
Cancellation and Refund Policy
Cancellation Policy
You may cancel any time before three (3) full days (72 hours) of the scheduled day of the charter and receive a full refund of your deposit.
If you cancel within three (3) full days (72 hours) before the day of the charter, there will be no refund because it will be extremely difficult to fill your canceled charter slot.
If you cancel on the day of the trip, the balance due for the charter will be billed to you at the discretion of Captain Spencer because the preparations were performed, fresh fishing bait was purchased, ancillary fees and expenses were paid, and Captain Spencer has no customers and is waiting on the boat for you.
» In the event of inclement weather, equipment failure, boat mechanical issues, uncontrollable safety reasons, or health issues, Captain Spencer will cancel your trip and either refund all your money or give you full credit for a future fishing trip, as the customer decides.
To cancel a charter, click on Cancel Charter.
Refund Policy
A full deposit refund is given back to you if you cancel your charter in advance of 3 full days (72 hours) before the scheduled day of the charter.
If you cancel within the 72-hour window or less than 3 days before the day of the charter, there is a $150 penalty and hence, no refund because it will be extremely difficult to fill your canceled charter slot.
If you cancel on the day of the trip, the balance due for the charter will be billed to you at the discretion of Captain Spencer because the trip preparations were performed, fresh fishing bait was bought, ancillary fees and expenses were paid, and Captain Spencer has no customers and is waiting on the boat for you.
For charters canceled directly by Captain Spencer due weather, equipment failures, mechanical issues, safety reasons or health issues your money will be either refunded or credited.
To cancel a charter, click on Cancel Charter with refund.